22Miles Unveils v7.5 and AI Innovations

Our Content Manager version 7.5 is a huge update that integrates AI into communication applications. It offers three powerful new tools—AI Assistant, AI Backoffice, and AI Command—that enhance customer experiences, business intelligence, and productivity. It creates human-like communication potential using AI tools that are applicable across sectors. Alongside AI capabilities, Content Manager 7.5 introduces new features like mobile wayfinding templates and Outlook plug-ins, enriching its comprehensive platform for digital signage and wayfinding technology across industries. The news can be seen on the following websites.

The 10 Best Webex Integrations for Your Business

Among Blogorama’s top 10 best integrations for Webex is 22Miles. Our robust CMS enables businesses to streamline how their team communicates, shares information, and uses resources to create a more productive workplace.

22Miles on Building Successful Enterprise Digital Signage Applications

In an exclusive interview with Commercial Integrator, Tomer Mann, CRO of 22Miles, sheds light on the crucial elements of successful enterprise digital signage in the age of automation and AI. He stresses the pivotal role of content and API integration, emphasizing their capacity for minimal maintenance and significant value delivery. He highlights the importance of an intuitive CMS with diverse templates and widgets for dynamic client experiences.

6 Reasons Why You Should Consider Embracing AI For Your Business

This article on Commercial Integrator explores the pivotal choice companies face regarding AI integration in data analysis. It highlights AI’s efficiency, cost-effectiveness, scalability, precision, and innovation potential, particularly when trained with industry-specific data. Concerns about data security and accuracy urge users to take a cautious approach. While AI can significantly benefit businesses, careful consideration of data security and accuracy is imperative for successful integration.

Peachtree Corners, GA – November 16, 2023 – 22Miles, a pioneer in interactive digital solutions, today launches its latest innovation: custom AI services designed to revolutionize customer engagement.

AI is transforming the way we search for information. The new tools, which are part of the latest update to the 22Miles Content Manager, will enable retailers to easily deploy AI for in-store experiences, product search, customer and technical support, and more. These solutions replace searching and scrolling with a custom-trained, secure digital assistant you can talk to like a person.

Enhancing Customer Engagement with AI

2Miles Content Manager Version 7.5 introduces three AI tools that elevate customer experiences by streamlining customer support, reducing response times, improving accuracy and personalizing customer journeys.

• AI Assistant: A dynamic, interactive consumer chat interface, perfect for guiding customers in large retail spaces, providing product information and personalizing shopping experiences.

• AI Backoffice: An internal AI tailored to empower staff with quick access to customer preferences, inventory details and personalized insights, all based on user roles and permissions.

• AI Command: A streamlined CMS back-end tool that simplifies content updates and digital signage commands, ensuring that marketing messages remain fresh and relevant.

Joey Zhao, CEO and Co-Founder of 22Miles, shared the vision: “In today’s retail world, personalization and real-time engagement are key. Our AI solutions are like adding a digital team of experts to your staff, available 24/7 to enhance customer interactions and provide valuable insights.”

These AI experiences can be rapidly added to in-store digital signage, mobile apps, websites, and more. 22Miles can add AI Assistant and AI Backoffice to any existing digital experience, including third-party digital signage, allowing brands to roll out interactive AI experiences to hundreds or thousands of locations with very little lead time. 22Miles performs all required setup, training, testing and post-deployment monitoring and adjustment.

Revolutionizing Retail Digital Interactions with AI

AI chat allows customers to interact with retail digital platforms using voice or text in any language. This feature is a game-changer for international shoppers, providing instant assistance and personalized recommendations.

AI responses are also more precise and relevant than traditional search results. AI Assistant and AI Backoffice enable natural, conversational interactions that draw on multiple systems and sources to produce precise, helpful answers.

“Imagine you’re looking for new headphones,” said Zhao. “AI Assistant can give you so much more than a list of products. It can ask follow-up questions to help narrow your choice, make personalized recommendations, and show you exactly where to find what you want in-store.”

Customized AI for Enhanced Retail Security

When dealing with internal data and customer records, security is paramount. 22Miles offers flexible deployment options, from shared and proprietary cloud solutions to on-premises installations.

A proprietary 22Miles AI model powers on-premises solutions, while the OpenAI GPT model powers cloud-based solutions. The on-premises approach ensures that no data leaves the local area network, which is especially critical for environments with highly secure data.

Discover the Future of Retail Customer Engagement with 22Miles

AI Command is included with Content Manager V7.5 from 22Miles. AI Backoffice and AI Assistant are available as customized add-ons for Content Manager V7.5 or as custom modules for existing digital signage applications, mobile apps, and websites. Visit 22miles.com/AI to learn more and schedule a demo.

On Visualization Technologies: 22Miles

Tomer Mann, Chief Revenue Officer at 22Miles, discusses display tech trends and applications over on AVNetwork. He emphasizes unification, compatibility, and a strong foundation for digital signage networks. The article covers API integrations, customization, and future-proofing. Read more about it for additional insights.

Just a Posh Showroom?

Experience centers are a valuable tool for companies in the AV industry, as they help build customer trust and offer immersive, hands-on experiences. They go beyond traditional showrooms, allowing customers to engage with products in real-life scenarios. Tomer Mann mentions a few ways these centers help customers define their personalized needs when conceptualizing a project. Check out page 12 of AV Magazine for the rest of the scoop.

Thought Leaders on BYOX

Our CRO, Tomer Mann, highlighted the growing need for upgraded visual communication and collaboration platforms in the context of hybrid work in AVTechnology magazine last month. He mentions how an effective Content Management System (CMS) addresses communication challenges, fosters consistent branding, and supports collaboration by integrating with various systems like Google Workspace, Zoom, and Microsoft Teams. He also mentions how advanced CMS platforms offer additional features such as on-demand help resources and troubleshooting capabilities. Learn more in the article.

Products that Enable Collaboration

Highlighted in AVTechnology magazine’s “Products That Matter” article is 22Miles’ Content Manager. With its user-friendly design, intuitive controls, and seamless deployment for diverse visual communication ecosystems, Content Manager simplifies the creation of personalized and interactive experiences for every user, without the need of technical training or coding experience. Explore more details in the article.

Communications with Reach

Effective communication is essential for student success in a diverse and bustling college environment. Whether broadcasting news about new classes, testing dates, add/drop course deadlines, or issuing emergency alerts, reaching students with vital information is paramount. The days of relying on printed flyers, maps, and schedules are long gone.

The 22Miles Content Management System (CMS) is designed to support diverse communication pathways, seamlessly integrating with technologies already in use by college staff and students, such as Microsoft Office 365, Microsoft Exchange, Google, Micros, EMS, or CollegeNet 25 Live. By working with familiar tools, 22Miles enhances communication accessibility, strengthening the bonds within the campus community. Particularly noteworthy is the growing demand for education digital signage is emergency messaging, as studies show that a shocking 40% of schools still lack clear instructions for handling emergencies.

Another innovative feature of 22Miles CMS for education digital signage is Carry2Mobile. This feature allows students to effortlessly transfer signage content to their mobile devices, whether it’s announcements, wayfinding maps, donor initiatives, event schedules, etc. It’s all about making communication accessible and convenient for the modern student.

Reducing Anxiety and Stress

Navigating a sprawling university campus can be overwhelming for everyone, from students to visitors and faculty. With many buildings, classrooms, and study spaces woven into the tight-knit campus, finding one’s way can be daunting. The solution? Interactive 3D wayfinding technology, which can significantly reduce anxiety and stress levels. Studies indicate that integrating technology into education has led to a remarkable 45% reduction in student stress levels and a 46% boost in confidence.

The 22Miles AI Assistant with wayfinding, powered by ChatGPT, is a game-changer for university navigation. This dynamic technology acts as a personal assistant, precisely guiding students and visitors to their desired destinations. Activating the AI Assistant is as simple as scanning a QR code on a digital sign, instantly equipping individuals with the guidance they need. They can seek assistance effortlessly through voice commands or text messages on their mobile devices, and the AI Assistant takes care of the rest. Notably, for international students who may not be comfortable with English as their primary language, the conversation can unfold in almost any language, fostering inclusivity and understanding.

Adaptability is the key to success in the ever-evolving landscape of college campuses and the shifting behaviors of students. With 22Miles, institutions can effortlessly keep pace with these changes. This comprehensive CMS platform streamlines content management across the entire campus, delivering real-time updates, intuitive guidance, and critical communications to students.

The future of effective campus communication is here, driven by versatile technology and a commitment to reducing stress and enhancing the student experience. It’s time to embrace the seamless, interconnected campus communications era, where students feel empowered, and universities thrive. 22Miles is leading the way, revolutionizing the college experience and ensuring that campuses remain at the forefront of technology and communication.